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Sesame Street in Communities

This topic contains 10 replies, has 3 voices, and was last updated by  Tara Wright 3 weeks ago.

  • Author
    Posts
  • #6429

    RENEE MOORE
    Participant

    Are certificates available for archived webinars? If so, how to process once webinar and survey completed?

  • #6440

    Tara Wright
    Moderator

    Hi Renee,

    Yes! You do receive a certificate for archived webinars. Once you complete the webinar and survey, you should receive an email with a link to download your certificate. Please let us know if you didn’t receive one, and we can verify and send over. Please also keep in touch with us with future questions at communities@sesame.org

    I hope this helps!

  • #6533

    RENEE MOORE
    Participant

    Hello Tara,

    I completed the Power to Play webinar, and completed the survey, but did not receive a certificate. The survey screen
    kept repeating after the completion.

  • #6534

    RENEE MOORE
    Participant

    Hi Tara,

    I completed the Caring for All Ages webinar, completed the survey, but did not receive a certificate. I intend to take the Power Of Play webinar.

  • #6548

    Tara Wright
    Moderator

    Hi Renee,

    I’m sorry about that inconvenience. We must have had a glitch in the system. I’ll send over your certificate today via email.

    Thanks!

  • #7203

    RENEE MOORE
    Participant

    Hello, SS:

    I need my LI and PW reset. I attempted to do it, but it did not work. It is strange, because I was able to complete 2 webinars I preregistered for by entering my email address. When I enter my LI and PW to take a course, it is not found.

    Renee Moore
    nzenga7@comcast.net

  • #7248

    RENEE MOORE
    Participant

    Hello SS,

    My LI and PW is still problematic, to the point where I cannot complete any trainings. Please address this problem. My LI is invalid, which is perplexing since it’s listed as valid on my edit page. I have attempted to reset my PW, but my LI is still invalid.

    • #7257

      Tara Wright
      Moderator

      Hi Renee, thanks for reaching out via email. We’ll likely have to confirm your user name and password manually for the course. We appreciate your enthusiasm and patience as we work to figure this out. You should be receiving certificates and the course confirmations via email, so you may want to look in your spam folder or check your firewall settings so that you’re able to receive emails from us!

  • #7939

    Donna Neumann
    Participant

    I completed the Caring for Mixed Age Group Webinar. I had to restart it two times but finally completed it and completed survey but still never recieved certificate.

    • #7946

      Tara Wright
      Moderator

      Hi Donna,

      There was an incorrect setting on our end for Caring for Mixed Age Groups. I have fixed that, so certificates should work correctly now. I’m happy to send a certificate your way if you can please send an email to communities@sesame.org with 1. Your First and Last Name, 2. The Title of the Webinar, 3. Date of Completion.

      Thanks so much and I apologize for the inconvenience.

  • #7947

    Tara Wright
    Moderator

    Hello Friends, we’ve had a few issues with webinar certificates. If you have completed a webinar, but haven’t received your certificate, please do the following: First, check your spam or junk folder for an email from us. After each webinar, you should receive an email with a link to download your certificate.

    Next, if you don’t find the email, please send an email to communities@sesame.org listing…
    1. First and Last Name
    2. Title of Webinar
    3. Date of Completion

    We will email you a certificate of completion via email within a few days. Thanks so much for your participation and your patience with us.

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