Communication Strategies for Positive Interactions
Video: https://www.youtube.com/watch?v=Y5AyPgoJYwQ
As you watch, pause to write down one question, idea, or observation you have for each of the three communication strategies presented:
- Ask respectful, open-ended questions
- Highlight the positives
- Use the “teach-back” method
Then try describing the teach-back method as if you were explaining it to a colleague, using examples if helpful. If you’re with a colleague, try role-playing.