Video: https://www.youtube.com/watch?v=Y5AyPgoJYwQ

As you watch, pause to write down one question, idea, or observation you have for each of the three communication strategies presented:

  • Ask respectful, open-ended questions
  • Highlight the positives
  • Use the “teach-back” method

Then try describing the teach-back method as if you were explaining it to a colleague, using examples if helpful. If you’re with a colleague, try role-playing.